1. Scope and Provider

(1)

These General Terms and Conditions (“Terms & Conditions”) apply to all courier services, transport services, express deliveries, shopping services, and waste disposal services provided by BoteEx (“Provider”).

(2)

The contractual partner of the customer is:

BoteEx Courier Service

Schönebecker Allee 1

30419 Hanover

Germany

Represented by:

BoteEx Go Logistic

E-mail:

(Your e-mail address)

(3)

Any terms and conditions of the customer that differ from these Terms & Conditions shall not apply unless expressly accepted in writing by the Provider.

2. Subject Matter of the Contract

(1)

The Provider offers services including:

  • Same-Day Delivery
  • Express Courier Services
  • Furniture & Appliance Transport
  • Shopping Services
  • DIY Store Deliveries
  • Professional Waste Disposal Services

(2)

The exact scope of each service, together with the pickup and delivery locations, shall be agreed individually between the customer and the Provider, usually via WhatsApp or email.

(3)

The Provider reserves the right to use subcontractors or third parties to perform contractual obligations.

3. Formation of the Contract

(1)

All information published on this website or in advertising materials is non-binding.

(2)

Customers may submit an inquiry via WhatsApp, email or telephone.

(3)

After reviewing the request, the Provider will issue an individual quotation.

(4)

The contract becomes legally binding only after the customer expressly accepts the quotation (usually via WhatsApp or email) and the Provider confirms the order.

4. Customer Obligations

(1)

The customer is required to provide complete and accurate information necessary for the execution of the transport service.

This includes, in particular:

  • Exact pickup and delivery addresses
  • Type of goods
  • Dimensions
  • Weight
  • Special handling requirements
  • Floor level
  • Elevator availability
  • Narrow staircases or long carrying distances

(2)

Unless otherwise agreed, all goods must be properly packaged by the customer for safe transportation.

(3)

The customer is responsible for ensuring sufficient parking space at both pickup and delivery locations.

(4)

If incorrect or incomplete information is provided (for example incorrect weight or missing information regarding difficult access), the Provider reserves the right to charge additional costs or refuse the transport if it becomes unreasonable or impossible.

5. Waste Disposal Services

(1)

The Provider transports bulky waste, electronic waste and renovation waste to officially approved recycling facilities.

(2)

The customer confirms that the waste does not contain hazardous materials such as:

  • Asbestos
  • Paints
  • Varnishes
  • Chemicals
  • Waste oil
  • Batteries
  • Hazardous waste

(3)

If hazardous waste is discovered during transportation or at the recycling facility, the customer shall bear all resulting additional costs, damages and official penalties.

6. Payment Terms

(1)

The applicable prices are those stated in the individual quotation.

Unless otherwise agreed, all prices include the applicable statutory VAT.

(2)

Payment may be made:

  • In cash upon completion of the service
  • By instant bank transfer upon delivery
  • By invoice for approved B2B customers

(3)

For Shopping Services, the Provider initially pays for the purchased goods.

Upon delivery, the customer must reimburse:

  • The exact amount shown on the original receipt
  • The agreed service fee

7. Cancellation & Rescheduling

(1)

Customers may cancel or request rescheduling free of charge up to 24 hours before the agreed appointment.

(2)

For cancellations made less than 24 hours before the scheduled appointment, the Provider reserves the right to charge a reasonable cancellation fee.

(3)

If the customer fails to appear at the pickup location or the goods are not ready for collection without prior cancellation, the full agreed service fee shall become payable.

8. Liability & Insurance (According to the German Commercial Code)

(1)

The Provider is liable for loss or damage to transported goods in accordance with the provisions of the German Commercial Code (HGB §§ 407 et seq.).

(2)

Liability for cargo damage is legally limited to 8.33 Special Drawing Rights (SDR) per kilogram of the damaged or lost goods.

(3)

The Provider shall not be liable for damage resulting from:

  • Insufficient packaging
  • Force majeure
  • Unavoidable events
  • The natural characteristics of the goods

(4)

For damages other than cargo damage (for example damage to buildings or staircases), the Provider shall only be liable in cases of intentional misconduct or gross negligence by its employees.

(5)

Any visible damage must be reported immediately upon delivery and documented in writing.

Claims submitted after delivery may not be accepted.

9. Final Provisions

(1)

These Terms & Conditions shall be governed exclusively by the laws of the Federal Republic of Germany.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

(2)

Where the customer is a merchant, legal entity under public law or public-law special fund, the exclusive place of jurisdiction shall be Hanover, Germany.

(3)

Should any provision of these Terms & Conditions become invalid, the remaining provisions shall remain unaffected and continue in full force and effect.