1. Online Dispute Resolution (ODR Platform)
The European Commission provides an Online Dispute Resolution (ODR) platform in accordance with Article 14(1) of Regulation (EU) No. 524/2013.
The platform serves as a central point for the out-of-court resolution of disputes arising from online sales and service contracts between consumers and businesses.
You can access the platform here:
For direct inquiries, you may also contact us via:
E-mail: (Your e-mail address)
2. Consumer Dispute Resolution
At BoteEx, we always strive to resolve any disagreement with our customers quickly, fairly, and amicably.
If you have any concerns regarding our services, we kindly ask you to contact us first via WhatsApp or e-mail so we can work together to find a satisfactory solution.
In accordance with Section 36 of the German Consumer Dispute Resolution Act (VSBG), we hereby inform you that BoteEx is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
The competent general consumer arbitration body in Germany is:
Universal Arbitration Board of the Federal Republic of Germany
Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Germany
Website:
